Principles & values
Time to be Heard will work to the following principles and values:
- We will treat everyone equally who comes to see us, whatever your circumstances, age, disability (including mental health issues), gender, race, religion or belief, or sexual orientation.
- We will listen to you, support you in telling your experiences to us and accept in good faith what you tell us.
- We may ask you questions to help us understand what you tell us.
- You can ask us questions about the work of Time to be Heard.
- We will give you time to tell us your experiences.
- We will understand if you get upset when describing your experiences.
- We will not judge you.
- We will be honest about what we can and can't do in Time to be Heard.
- We will help you to get in touch with the right people if you wish to take further action on anything to do with your time in residential care.
- We have contacts with lots of organisations and may be able to help you get the personal support you need.
- We promise that what you tell us will be brought to public attention so that the experiences of people who were in care as children can be better understood and recognised.
- We will always keep your identity confidential before, during and after Time to be Heard unless we need to share information you give us in order to prevent further harm to anyone, including yourself. We will always tell you about this before we take any action.
- We will write reports but your name will not appear in these reports. All information will be presented in ways that ensure your identity and the identity of others referred to by you are not revealed.
